Critical & Urgent issue
Hi,
We were supposed to launch our platform for our first customers today at noon.
We figured out theere were problems on the indexation side, and wrote you an email this morning. We got no answer yet and face angry customers...
Here is the name of our Heroku app : alumniconnect-production
First time we use Flying Sphinx... We work within a collective of 12 startups and thought this would be the appropriate solution for our new projects.
Please help us and let us believe that we made the right choice by opening an account at Heroku/Flying Sphinx !
Hoping to hear from you very soon.
Best,
Jean Hamon
Support Staff 2 Posted by Pat Allan on 17 Feb, 2012 11:28 PM
Hi Jean
I've just responded via Heroku's own support as well... sorry for the delay, but I'm based in Australia, so I've been asleep for the past nine hours. That said, I should have received your initial contact before I slept, but nothing's come through. How did you get in touch? There doesn't seem to be any other tickets here that need urgent attention.
And all that said, what are the problems you're seeing? Indexing seems to be happening fine on your app - I've not spotted errors, it's happening regularly - so some more information on the problem would be fantastic so I can help you get it sorted out quickly.
Sorry for the delay with this - would love to offer 24 hour support, but it's just not something that's affordable at this point.
Pat
3 Posted by louis.alban.kim on 18 Feb, 2012 08:13 AM
Hi Pat,
We created a private ticket with all the details, but it seems that you haven't received it.
FYI : We wen't to http://support.flying-sphinx.com/, then
Start a discussion(without creating an account on the support site) and checked private.Private url of the ticket is :
http://support.flying-sphinx.com/discussions/problems/159-resque-de...
Screenshot attached
Anyway, here it is again, since private discussions seem to cause problems.
We are now trying with delayed jobs instead of resque. Will post the results in another reply.
========================
Hi,
We have a problem with our application
alumniconnect-productionwith Flying Sphinx Ceramic.We are deploying and would like to release our app quickly. Could you help us troubleshoot the pb ?
First, I think indexing is pretty slow. We only have a few documents (< 100 for now) and it take a few minute to heroku run rake fs:index.
Then, our delta indexing resque queue seems to always have pending jobs : see attached screenshot of Resque web front.
Once deltas have been queued up, it says there is always pending jobs : 15, then 14, then 15, etc...
Even though when I check with heroku run console that our models deltas are all false after a while.
Here is our config :
Gemfile:
Procfile:
sphinx.yml
Models:
As you can see, I have a few after filters to trigger the location delta indexing after associated models have been saved.
I wonder if this can cause the problem...
Your help would be much appreciated, as it is very important for us to release asap.
Thanks,
Louis
4 Posted by louis.alban.kim on 18 Feb, 2012 08:20 AM
Hi, I am the app developer. Sorry, but I don't get it. I posted 1 discussion with all the details yesterday, 1 reply to this post, but it doesn't seem to be displayed ! Will try again, maybe with another account ?
5 Posted by louis.alban.kim on 18 Feb, 2012 08:23 AM
Hi Pat,
We created a private ticket with all the details, but it seems that you haven't received it.
FYI : We wen't to http://support.flying-sphinx.com/, then
Start a discussion(without creating an account on the support site) and checked private.Private url of the ticket is :
http://support.flying-sphinx.com/discussions/problems/159-resque-de...
Anyway, here it is again, since private discussions seem to cause problems.
We are now trying with delayed jobs instead of resque. Will post the results in another reply.
========================
Hi,
We have a problem with our application
alumniconnect-productionwith Flying Sphinx Ceramic.We are deploying and would like to release our app quickly. Could you help us troubleshoot the pb ?
First, I think indexing is pretty slow. We only have a few documents (< 100 for now) and it take a few minute to heroku run rake fs:index.
Then, our delta indexing resque queue seems to always have pending jobs : see attached screenshot of Resque web front.
Once deltas have been queued up, it says there is always pending jobs : 15, then 14, then 15, etc...
Even though when I check with heroku run console that our models deltas are all false after a while.
Here is our config :
Gemfile:
Procfile:
sphinx.yml
Models:
As you can see, I have a few after filters to trigger the location delta indexing after associated models have been saved.
I wonder if this can cause the problem...
Your help would be much appreciated, as it is very important for us to release asap.
Thanks,
Louis
6 Posted by louis.alban.kim on 18 Feb, 2012 08:34 AM
Hi Pat,
I am Louis, the app developer.
We created a private ticket with all the details, but it seems that you haven't received it.
FYI : We wen't to http://support.flying-sphinx.com/, then
Start a discussion(without creating an account on the support site) and checked private.Private url of the ticket is :
http://support.flying-sphinx.com/discussions/problems/159-resque-de...
Author : [email blocked]
Screenshot attached
We even posted it again as a reply to the public discussion of Jean... still not displayed.
Anyway, here it is again, since your support site seem to cause problems.
We are now trying with delayed jobs instead of resque. Will post the results in another reply.
========================
Hi,
We have a problem with our application
alumniconnect-productionwith Flying Sphinx Ceramic.We are deploying and would like to release our app quickly. Could you help us troubleshoot the pb ?
First, I think indexing is pretty slow. We only have a few documents (< 100 for now) and it take a few minute to heroku run rake fs:index.
Then, our delta indexing resque queue seems to always have pending jobs : see attached screenshot of Resque web front.
Once deltas have been queued up, it says there is always pending jobs : 15, then 14, then 15, etc...
Even though when I check with heroku run console that our models deltas are all false after a while.
Here is our config :
Gemfile:
Procfile:
sphinx.yml
Models:
As you can see, I have a few after filters to trigger the location delta indexing after associated models have been saved.
I wonder if this can cause the problem...
Your help would be much appreciated, as it is very important for us to release asap.
Thanks,
Louis
7 Posted by louis.alban.kim on 18 Feb, 2012 08:41 AM
Tried several times to post the details here as a reply, but it doesn't work ! Is there a filter preventing my posts to be displayed ???
8 Posted by louis.alban.kim on 18 Feb, 2012 08:44 AM
Trying without the attachments....
========================
Hi,
We have a problem with our application
alumniconnect-productionwith Flying Sphinx Ceramic.We are deploying and would like to release our app quickly. Could you help us troubleshoot the pb ?
First, I think indexing is pretty slow. We only have a few documents (< 100 for now) and it take a few minute to heroku run rake fs:index.
Then, our delta indexing resque queue seems to always have pending jobs : see attached screenshot of Resque web front.
Once deltas have been queued up, it says there is always pending jobs : 15, then 14, then 15, etc...
Even though when I check with heroku run console that our models deltas are all false after a while.
Here is our config :
Gemfile:
Procfile:
sphinx.yml
Models:
As you can see, I have a few after filters to trigger the location delta indexing after associated models have been saved.
I wonder if this can cause the problem...
Your help would be much appreciated, as it is very important for us to release asap.
Thanks,
Louis
9 Posted by info on 18 Feb, 2012 08:52 AM
Hi,
We have a problem with our application
alumniconnect-productionwith Flying Sphinx Ceramic.We are deploying and would like to release our app quickly. Could you help us troubleshoot the pb ?
First, I think indexing is pretty slow. We only have a few documents (< 100 for now) and it take a few minute to heroku run rake fs:index.
Then, our delta indexing resque queue seems to always have pending jobs : see attached screenshot of Resque web front.
Once deltas have been queued up, it says there is always pending jobs : 15, then 14, then 15, etc...
Even though when I check with heroku run console that our models deltas are all false after a while.
Here is our config :
Gemfile:
Procfile:
sphinx.yml
Models:
As you can see, I have a few after filters to trigger the location delta indexing after associated models have been saved.
I wonder if this can cause the problem...
Your help would be much appreciated, as it is very important for us to release asap.
Thanks,
Louis
10 Posted by info on 18 Feb, 2012 08:52 AM
This is insanely bad...
Support Staff 11 Posted by Pat Allan on 18 Feb, 2012 10:32 AM
Not sure why I wasn't notified about the original post - perhaps something's not working well from Tender's perspective (the provider of this support site). Anyway, I've responded via Heroku's support page, given that's proving to be a bit more reliable. Let's continue the conversation there instead of repeating ourselves in more than one location.
12 Posted by Jean Hamon on 25 Mar, 2012 02:47 PM
Ca y est, je viens d¹en finir avec la Sign in page... Tu la trouveras dans
la Dropbox (final delivery > sign in page.psd)
Bon courage,
Jean
Support Staff 13 Posted by Pat Allan on 25 Mar, 2012 10:55 PM
Hi Jean
I'm not sure you've realised, but I don't think you meant to send that email here.
Kind regards,
Pat